USA Remote & Travel

Field Service Maintenance Technician

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Field Service Maintenance Technician

Time type: full time

Posted on: February 07, 2024

Job requisition id: R3091

What we need 

The Field Service Maintenance Technician will repair and calibrate our automated and robotic systems. This position requires 100% travel per year to Symbotic sites across the US and Canada. The focus of this role will be working with the robotic fleet of vehicles at each site. This will include complex troubleshooting responsibilities, complex repairs to the fleet of vehicles, and upgrades to the fleet of vehicles. 


What we do 

The Field Service Maintenance Team is part of the Deployment, Implementation and Operations Organization which is responsible for our system stand-up inside our client’s sites. The Deployment, Implementation and Operations organization drives our new system from ground-breaking to a fully operational robotic material handling system.   


What you’ll do 

  • Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily. 

  • Perform inspections and upgrades on systems associated with Automated Storage and Retrieval System and Symbot Autonomous vehicle fleet. 

  • Support continuous operation by adjusting, calibrating, repairing, replacing, or modifying fleet system components. 

  • Maintain advanced system knowledge of equipment, programs, and tools relating to the Symbot fleet and maintenance. 

  • Perform advanced troubleshooting of the robotic vehicle fleet, identifying anomalies and stoppages using schematic and wiring diagrams as well as advanced test equipment. 

  • Advanced troubleshooting skills and ability to follow electro-mechanical diagrams. 

  • Perform inspection and evaluation of delivered robotic fleet vehicles to sites. Verifying equipment has met quality standards, has not suffered any damages through shipping and handling, and is Structure Ready. 

  • Perform periodic system inspections within expected durations on all equipment and thoroughly document all actions and repairs including parts used and labor. Ensure quality maintenance and complete documentation via the Computerized Maintenance Management System (CMMS). 

  • Effective communication of production-impacting problems and suggested actions, including approximate time required for corrective and emergency maintenance to required team members. 

  • Communications with on-site personnel and Control Center Operators on the commissioning of new robot fleet vehicles via system software and structure induction procedures. 

  • Must be able to work in a dynamic environment and change course based on immediate business needs. 

  • Responsible for cleanup of equipment and removal of replaced parts from work areas after repairs are completed while conforming to 5S policies. 

  • Responsible for automated robotic vehicle recovery in the Symbotic Matrix select system including working in restrictive environments. 

  • Other duties as assigned by leadership. 


What you’ll need 

  • Associate degree or equivalent experience/ certification in electronics, automotive, automation, manufacturing or equivalent field preferred. 

  • Minimum of 5 years experience in mechanical automation systems. 

  • Must be able to provide training and system expertise to team members on and off-site. 

  • Be proficient in performing all Inspection functions. 

  • High level of robotic troubleshooting (programming experience a plus) with strong electro-mechanical skills. 

  • Proficient with different schematics and wiring diagrams. Confident in electrical troubleshooting and repairs. 

  • Ability to work independently of supervisor following procedures and manuals. 

  • Ability to represent the Field Service Team in a remote site support role independent of supervisor. 

  • Ability to lead a team delegate daily functions and work beyond the scope of normal as operation calls. 

  • Ability to multi-task and perform multiple job functions at once. 

  • Must be literate, written and verbal, in English Language. 

  • 100% travel required. 

Our Environment  

  • Remote, field-based position   

  • Travel is required up to 80% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to clients and other customer locations. 

  • The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis. 

  • The employee is frequently required to walk and reach with hands and arms  

  • The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. to stand; climb or balance and stoop, kneel, crouch, or crawl  

  • The employee must regularly lift and/or move up to 50 pounds  

  • Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols, and fall protection safety protocols.  

  • Approximately 75% of the time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness)  

  • There will be steep stairs to climb into the structure You may be required to routinely walk up and down stairs to navigate the automation structure. 

  • You will regularly be near railings that are high off the ground  

  • Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. 

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