USA New Braunfels, TX

System Operator

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System Operator

Time type: full time

Posted on: July 08, 2024

Job requisition id: R3695

What we need 

Symbotic is seeking a talented Systems Operator who would be responsible for operating, orchestrating, and overseeing the systems and personnel associated with Symbotic. System Operator team technician to become a system expert in monitoring the overall health of the automated adapters, vertical lifts, and automated robotic vehicles.    


What we do 

The System Operator is part of the Customer Operations organization which is responsible for leading the day-to-day operations of Symbotic’s robotic material handling system. The Customer Operations organization drives operational excellence by engaging and partnering with our onsite customers to drive best-in-class quality, safety and system performance.   


What you’ll do 

  • Ensure that the safety commitments in compliance with OSHA, Symbotic, and our customers’ processes and procedures are met daily.  

  • Monitor system performance and availability of both personnel and automated robotic vehicles.  

  • Work with customer to schedule and produce orders and receive inventory.  

  • Troubleshoot system stoppages and determine best course of action to maintain system up-time.  

  • Effectively communicate and troubleshoot software issues with off-site Symbotic software engineers and on-site management team.  

  • Operate system via custom GUI. Ensure safe and proper operation of system 

  • Plan daily activities and coordinate system maintenance with maintenance personnel and Automation Manager based upon daily needs of warehouse operations.  

  • Maintain accurate logs of major events. Become the on-site software expert with an excellent understanding of system interrelations and consequences.  

  • Assess cause of automated robotic vehicle failure, examine log files and take detailed notes and alert service personnel.  

  • Assist and train other automation team operators in troubleshooting and repairs of any equipment as required, consistent with level of experience and training.  

  • Communicate with tier support to drive system production.  

  • Other duties as assigned.  


What you’ll Need 

  • Minimum of 3 years in an Information Systems, Computer and/or automation experience desired.  

  • Experience to lead and guide employees on daily standard work.  

  • Strong communication skill to be able to effectively communicate cross-functionally.   

  • Brings strong organizational skills to ensure overall systems is operating efficiently.  

  • Ability to learn new equipment and assist team members as needed.  

  • Ability to Multi-task and perform multiple job functions at once. 


Our Environment 

  • There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure. 

  • You will regularly be near railings that are high off the ground  

  • Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.  

  • AT times you may be at a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness) 

  • Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs. 

  • Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms  

  • The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. Where you may need to be able to stand, climb, balance, stoop, kneel, crouch, or crawl. 

  • Must be capable of occasional and/or continuous feeling, seeing, hearing, bending, twisting, stooping, pushing, pulling, balancing, gripping, climbing, crawling, sitting, handling objects, and repetitive movement using both hands and feet. Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols and fall protection safety protocols 




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