Repair Operations Manager

What we need 

We are looking for a Repair Operations Manager to join our Service Center of Excellence team within the Manufacturing and Quality organization. This role will manage a team of robotics technicians in service, repair, testing, evaluation, and field support. A successful candidate will bring a strong background in production, service, and repair operations who can balance a high mix, low volume organization focused on meeting the requirements of our internal and external customers.  

What we do  

The Repair and Test Operations team is part of the Service Center of Excellence which is responsible for service, repair, testing, evaluation, and field support.  They manage repairs of mobile robots and electromechanical subassemblies.  They primarily focus on supporting repair and test of mobile robots to support customer service requirements.  The Repair and Test Operations team collaborates closely with other departments to support repair and test needs and to continuously improve quality and reliability of the products.   

What you’ll do  

• Manage service and repair operations including materials management at the regional repair center to achieve repair capacity and on-time delivery to the customer. 

• Maintain stringent product quality through the implementation and adherence of quality processes and checks and balances. 

• Partner with cross-functional teams like Supply Chain, Operations, and Quality to understand various work loading requirements, develop overall repair center backlog, and generate a work execution plan.  

• Lead and develop a staff of technicians and individual contributors to achieve daily targets and customer demands.   

• Oversee and execute materials management requirements in the repair center and warehouse. 

• Build operations KPI metrics for the Repair Center to drive process efficiency, to drive cross-functional data collaboration and to motivate team members for high performance.     

• Lead the active workload management to create and execute operations plan around repair operations, mobile robotics testing and debugging, and site support services.   

• Monitor progress towards operational goals by providing comprehensive reporting to both customers and internal cross-functional teams. 

• Ensure high levels of customer satisfaction by maintaining quality standards and delivering exceptional service.  

• Serve as the escalation point for customer concerns and develop plans to resolve issues promptly. 

• Lead, mentor, and develop a high-performing operations team by fostering a collaborative and positive work environment that encourages innovation and continuous improvement. 

• Foster a culture of continuous improvement in safety, quality, delivery, and cost performance, driving positive change throughout the organization. 

• Ensure compliance with all safety regulations and company policies by promoting a safety culture and ensuring all team members adhere to safety protocols. 

• Support staff and team members by offering training, instruction, and leadership to enhance their personal growth and job performance. 

What you’ll need  

• Bachelor's degree in Logistics, Supply Chain, Manufacturing, Engineering, Industrial Automation, or Business Administration required, or equivalent work experience. 

• Minimum of 5 years of relevant experience.  

• Minimum of 3 years of direct management and leadership within an operations environment.  

• Knowledge and experience in logistics, material management, inventory control systems, robotics testing & debug, and manufacturing or repair operations.   

• Experience with ERP and other production systems, work orders, material management, and technical documentation  

• Ability to drive change and implement process improvements. 

• Strong understanding of operational metrics and performance management. 

• Knowledge of industry regulations and compliance standards. 

• Flexible working hours, overtime and travel required.  

• Leadership skills with ability to motivate cross-functional or cross-facility groups.  

Our Environment   

• Up to 15% of travel may be required, travel during onboarding/training will be up to 60%. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly. 

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit.  

• Frequent ability to safely and efficiently lift items weighing up to 50lbs and move items weighing up to 80lbs. 

• Stand/walk for up to 10-12 hours and is frequently required to walk and reach with hands and arms  

 #LI-TS1

#LI-Hybrid