Technical Control Engineer

What we need  

The Technical Control Engineer will be instrumental in ensuring the smooth operation of the Symbotic system at our client’s site. The ideal candidate will handle incoming technical requests from end-users, prioritize issues, document solutions, and actively engage in resolving technical problems related to the operations.

We are currently looking for Technical Control Engineers that are available to work the following shifts (EST):

Weekday Night  Monday - Thursday   8pm - 6am EST

What we do  

The Technical Control Engineer is part of the Service Operations Organization organization that partners with cross functional teams to troubleshoot, prioritize, document and actively resolve or escalate end user help requests & site system issues. They are a key partner in resolving site alarms and escalating issues impacting our robotics systems to other SME within Symbotic.   

What you'll do

• Document resolutions and implement data-driven strategies to prevent future issues.

• Handle complex technical requests from end-users through ticketing systems, email, and chat support, with follow-up evaluations after resolving requests.

• Manage incoming help requests via phone, email, and chat, providing remote assistance to site teams for advanced electro-mechanical issues using remote support tools.

• Troubleshoot and resolve advanced software, networking, and scripting issues.

• Diagnose hardware problems related to automation systems, robots, PLCs, motors, VFDs, and other components.

• Develop and maintain technical documentation, including SOPs and knowledge base articles, for internal and external use.

• Support ongoing system maintenance tasks, including data backups, trend analysis, and I/O checks.

• Serve as an escalation point during major incidents, coordinating cross-functional teams and providing timely updates.

• Stay current on relevant software and hardware supported by the organization.

• Test solutions to ensure full resolution of issues and participate in root cause analysis (RCA) processes.

• Interpret schematics, OEM manuals, and user guides to diagnose issues with systems integrated with Symbotic equipment.

• Respond promptly to equipment downtime, coordinating external resources when necessary for swift resolution.

• Perform other duties as assigned.

What you'll need

• Bachelor’s degree in engineering or a related technical field preferred. Equivalent experience in industrial automation or robotics may substitute.

• Minimum of 2 years in technical support with supporting complex technologies.

• Hands-on field/industry experience preferred.

• Remote system support (Remote Desktop, SSH, etc.) with an expertise in TCP/IP networks, protocols, and troubleshooting.

• Familiarity with packet sniffers, network probes, and command line tools.

• Linux shell and scripting skills, plus proficient in SQL scripting and application support.

• Knowledge of ISC DHCP, BIND, and server BIND configuration.

• Motion control expertise (servos, VFDs), Allen Bradley ControlLogix, and programming languages (Ladder Logic, C, Scripting).

• Strong troubleshooting, documentation, and collaboration abilities.

• Experience with server management, Active Directory, Windows, and Linux patching.

• Background in warehouse/supply chain environments, automation, or robotics.

• Ability to prioritize tasks in high-pressure, fast-paced customer-facing environments.

Our Environment

• Up to 10% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly.