Remote Operation Center Specialist

What we need

Symbotic is seeking for a ROC Operator to join our Remote Operations team within our Customer Operations organization. Your job will be to remotely monitor the performance and availability of our automated material handling systems, help coordinate onsite troubleshooting, escalate system issues to internal experts, and identify opportunities to improve system performance.

What we do

The Remote Operations team operates from Symbotic’s Remote Operations Center, a centralized operations hub supporting the monitoring, control, and optimization of site operations across the network. The team is part of Customer Operations and works closely with onsite customer teams and cross-functional partners to support quality, safety, system performance, and day-to-day operation of Symbotic’s robotic material handling systems.

What you'll do

• Remotely monitor automation system performance and availability while maintaining active communication with onsite teams.
• Support local control center operations by accelerating workflows and helping coordinate responses to escalated incidents.
• Manage defined automation system use cases and determine appropriate actions to maintain system uptime, performance, and availability.
• Assess automated robotic vehicle failures, examine log files, document findings, and alert appropriate service personnel.
• Troubleshoot software-related issues in partnership with off-site software engineers and onsite Symbotic and customer teams.
• Develop standard operating procedures, documentation, and operating best practices that support continuous improvement and consistent ROC execution.
• Partner across technology, operations, and onsite teams to identify root causes and improve overall automation system performance.

What you'll need

• Minimum of 1 year of related experience or equivalent work experience
• Associate or bachelor's degree in Logistics, Supply Chain, Manufacturing, Industrial Automation, or equivalent work experience.
• Experience working in a computer, automation, warehousing, manufacturing, or similar operational environment.
• Knowledge of automation, warehousing, and business processes, with the ability to learn new equipment and system relationships.
• Ability to review system performance, recognize trends, troubleshoot issues, and use data to support problem solving.
• Strong written and verbal English communication skills with a high level of attention to detail and urgency.
• Ability to multitask, work effectively across technical and operational teams, and operate independently when required.

Our Environment

• Up to 5% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client locations and company HQ.
• Employees may be required to use a personal credit card for business travel expenses, which are reimbursed based on the program guidelines. Eligible employees may receive a corporate credit card based on role and travel requirements, but a personal credit card may be needed during onboarding until the corporate card is issued.

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The base range for this position in the posted location is $69,000.00 - $101,200.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.