Senior Software Engineer - T3
Time type: full time
Posted on: May 10, 2024
Job requisition id: R3375
What we need
We are looking for a Senior Software Engineer to join our Tier 3 support team within our Core Systems Software Engineering organization. Your job will be to deploy and support software change requests, automate software deployment processes, drive resolution of critical incidents, and collaborate with other Symbotic teams to ensure our customers have support to run 24x7.
What we do
The Tier 3 support team is part of the Core Systems Software Engineering organization and is responsible for software/systems deployments, prompt critical issues resolution, and scaling to many customers and sites. We are solving some of the toughest operational challenges in some of the most sensitive and mission critical automated warehouse solutions.
What you’ll do
Deploy and support software change requests using tested scripts, installers, or deployment tools.
Contribute to automating the deployment processes to enable T3 to quickly scale to more customers and sites.
Drive efficient resolution of critical incidents with the goal of reducing MTTR (Mean Time to Recover).
Contribute with ideas and best practices to minimize the number of critical incidents with deployed software stacks.
Document system-level functionality from a support perspective. Author and disseminate SOPs (Standard Operating Procedures).
Effectively interact with Symbotic senior management and technical leadership. Provide frequent updates to CTO/SVPs/VPs/Directors.
Up to 10% travel may be required.
Occasionally working outside normal hours for deployments and being in an on-call rotation.
What you’ll need
Bachelor’s degree in computer science or a related field is required, a Master’s is preferred.
Minimum of 8 years of software engineering experience including developing, deploying, debugging.
Excellent communication, active listening, and interpersonal skills will be critical for success in this role.
Linux command line via ssh experience is required.
Knowledge of one or more cloud-native software technologies including Kubernetes, Ansible, RabbitMQ, Kafka, Prometheus, Grafana, Docker, Microsoft Azure, Gitlab, and VMware.
Working knowledge of Windows O/S configuration and administration is preferred.
MS SQL Server and MySQL experience is preferred.
Scripting experience, such as Python/Bash/Powershell is required.
Object oriented design and programming concepts, C# is preferred.
Our Environment
Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
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