Control Technician

What we need 

The Controls Technician will play a hands-on role in proper operations of the Symbotic system at our Client’s site. The qualified candidate will be responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests. The candidate will also assist in problem resolution that is involved with the operations. 

What we do 

The Control Technician is part of the Technical Support Operations organization that partners with cross functional teams to troubleshoot, prioritize, document and actively resolve or escalate end user help requests & site system issues. They are a key partner in resolving site alarms and escalating issues impacting our robotics systems to other SME within Symbotic.  

What you’ll do 

• Demonstrate knowledge of plant and process safety rules, safe operating methods, and good housekeeping standards. 

• Field incoming help requests from end-users through a variety of avenues such as telephone, email, and chat. 

• Develop help sheets and knowledge base articles for end-users. 

• Test fixes to ensure the problem has been adequately resolved. 

• Perform post-resolution follow-ups to help requests. 

• Perform ongoing activities such as backups, trend analyzing, I/O checks, etc to assist with on-site issues. 

• Reading schematics, OEM manuals, and user guides to troubleshoot systems integrated with Symbotic equipment 

• Remotely assisting site teams with troubleshooting advanced electro-mechanical issues using video conferencing software and other remote support tools. 

• Respond to any equipment downtime issues in the plant and establish any required outside resources to assist in resolving issues quickly. 

• Train and develop the plant electricians to increase their ability to understand and troubleshoot controls related issues in ebug PLC/Robot/HMI program to improve existing automated process. 

• Other duties as assigned. 

What you’ll need 

• Minimum of 3 years industrial controls experience 

• Basic understanding of Ladder Logic, Allen Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View software 

• Troubleshooting, replace, modify experience with PLC/Robot, HMIs and VFDs; (programming experience a plus)  

• Strong electrical and mechanical aptitude 

• Experience with programming and troubleshooting robots such as ABB or Fanuc 

• Knowledge of advanced sensor programming, including scanners, distance sensors, encoders 

• A working knowledge of communication networks (Ethernet, Profinet, Profibus) 

• Strong electrical experience using; Schematics, Multimeter, Megohmmeter and Oscilloscope 

• Significant experience with DDC (direct digital control) systems and control theory 

• Ability to read mechanical, electrical and pneumatic drawings; 

• Ability to travel for initial training to Site location(s) for hands-on experience and travel as needed for site support thereafter 

• Must have a valid driver’s license. 

Our Environment 

• Up to 10% of travel may be required. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.