MBA Intern- Customer Success

What we need  

As an MBA Intern- Customer Success on our Customer Success team, you’ll play an essential role in improving and supporting the performance of Symbotic’s automated systems. You'll gain hands-on experience with our technology by analyzing system performance, troubleshooting issues, and working alongside experienced team members across different departments to help drive solutions.  

You’ll be part of our Operations team, responsible for preparing and optimizing new Symbotic systems for our customers. The team drives cross-functional programmatic workstreams led by technical resources while establishing key organizational metrics and thresholds to deliver results. As an intern, you will get experience with Symbotic’s cutting-edge technology while developing your analytical and problem-solving skills.   

What you’ll do 

• Lead analysis of large and complex data sets to identify trends and opportunities that improve system performance at specific sites and across our network. 

• Partner with senior leaders across engineering, operations, and technology to design and implement strategic initiatives in areas such as automated inbound, automated outbound, and lift systems. 

• Develop and refine KPI frameworks and performance metrics, leveraging insights to influence decision-making and drive measurable business outcomes. 

• Drive cross-functional projects focused on process optimization, system enhancements, and scalable solutions to operational challenges. 

• Present recommendations and findings to leadership, providing data-driven insights to guide strategic planning and execution. 

What you’ll need 

• Currently pursuing an MBA from a recognized institution. 

• Proven ability to analyze large data sets, synthesize insights, and translate them into actionable strategies. 

• Proficiency in business analytics and data visualization tools; familiarity with Python and SQL is a plus. 

• Strong executive communication skills with the ability to influence and build relationships across all levels of the organization. 

Our environment   

• Likelihood of 4-5 trips over the duration of the internship. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

• The employee is frequently required to walk and reach with hands and arms.     

• The employee is routinely required to work at heights of up to 45 feet and within restrictive areas of 24 inches. To stand; climb or balance and stoop, kneel, crouch, or crawl.     

• The employee must regularly lift and/or move up to 50 pounds.     

• Must comply with all safety requirements and protocols, including without limitation Lock out tag out safety protocols, and fall protection safety protocols.    

• Approximately 25% of the time will be spent on a construction site with PPE required (hard hat, safety vest, steel toes, eyeglasses, ear protection, fall protection (e.g., safety harness).     

• There will be steep stairs to climb into the structure. You may be required to routinely walk up and down stairs to navigate the automation structure.   

• You will regularly be near railings that are high off the ground.    

• Subject to environmental conditions, protection from weather conditions but not necessarily temperature changes. Must be capable of working in temperatures ranging from 105° to 32° Fahrenheit. 

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