Technical Support Project Manager, Site Startup

What we need 

Symbotic is seeking a Technical Support Project Manager to join our growing Technical Support team focused on Site Startup operations. This pivotal role ensures technical support readiness and alignment during new warehouse deployments. The Project Manager will serve as the central coordination point across commissioning, engineering, IT install, and software teams—ensuring smooth site startup, efficient cross-functional collaboration, and process standardization. 

This is an exciting opportunity for a driven professional with strong project management capabilities, technical aptitude, and experience working in highly cross-functional environments—ideally within warehouse automation, industrial systems, or robotics. 

What we do 

The Technical Support Team is part of the Service Operations Organization. The team is responsible for our system stand-up and continued operation inside our clients’ sites. The teams work together to enhance the client relationship by providing timely feedback and response to issues/concerns and finding solutions. Technical Support Teams encompass all aspects of our system from controls and electrical, to software and networking; if it’s production-impacting, Technical Support will be responsible for solving the scenarios at hand. 

What you’ll do 

• Coordinate the planning, execution, and refinement of technical support readiness processes and support for new site deployments. 

• Develop relationships with cross-functional partners to solve project deployment issues upstream 

• Develop and manage tools and trackers (Smartsheet, Excel, IMS) to monitor startup deliverables and support milestones. 

• Drive continuous improvement initiatives to streamline workflows, reduce reactivity to issues, and increase visibility to introduction of new equipment and technologies. 

• Identify project blockers and process deficiencies in current site startups and develop scalable solutions that promote long-term efficiency and standardization. 

• Create and work within flexible frameworks that allow for changes in scope and priority to be integrated easily.  

• Perform other duties as assigned. 

What you’ll need 

• Bachelor's degree in an engineering discipline, Project Management, or related technical field preferred. Equivalent experience considered.  

• Minimum of 5 years of experience in technical project management or coordination for complex, cross-functional projects or deployments. 

• Strong technical acumen: 

• Automation, control systems, and hardware/software integration/commissioning within warehouse automation, robotics, or industrial systems. 

• Understanding of PLCs, complex control systems, and software/hardware dependencies. 

• Familiarity with common equipment: safety devices, motors, VFDs, sensors, etc. 

• Exposure to robotic systems (a plus). 

• Basic networking knowledge and admin-level experience with Windows operating systems. 

• Strong technical writing and documentation skills. 

• Proficient in project scheduling and visualization tools (e.g., Primavera P6, Microsoft Project). 

• Skilled in creating Gantt charts and KPI dashboards. 

• Demonstrated experience coordinating High proficiency in Microsoft Excel and Smartsheet, familiarity with IMS tools and basic project scheduling software. 

• Excellent communication, organizational, and time management skills, with the ability to influence across teams. 

Our Environment 

• Up to 30% travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.  

• The employee is responsible for owning a credit card and managing expenses personally to be reimbursed bi-weekly. 

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