Manager, After Sales
Time type: full time
Posted on: July 24, 2026
Job requisition id: R7426
What we need
As the Manager, After Sales you will lead and help mature the after-sales finance function, supporting service operations, warranty-related financial activities, operational costing, forecasting, reporting, and financial governance processes. You will partner closely with cross-functional stakeholders to develop scalable operational finance processes, improve financial visibility, and support strategic decision-making across the business. This position will report to the Director, Operations Finance.
What we do
The Finance organization partners across the business to support strategic decision-making, operational performance, financial planning, and scalable growth initiatives. The Operations Finance team specifically supports operational and service-related functions through forecasting, reporting, financial analysis, governance, and cross-functional business partnership to help drive efficiency, visibility, and operational excellence across the organization.
What you’ll do
Serve as a subject matter expert in after-sales operations, warranty management, and operational performance best practices.
Lead the development and implementation of scalable business processes, governance frameworks, and operational tracking methodologies supporting service and warranty operations.
Partner closely with Service Operations, Supply Chain, Procurement, customer-facing teams, and leadership to drive operational excellence and business performance.
Identify operational challenges, perform root cause analysis, and lead problem-solving initiatives that improve service delivery, customer experience, and organizational effectiveness.
Lead cross-functional projects and strategic initiatives focused on process improvement, operational efficiency, scalability, and continuous improvement.
Develop operational and business performance metrics, reporting, and dashboards that provide visibility into warranty, service, supplier claim, and customer support activities.
Present business insights, operational recommendations, and performance updates to senior leadership and executive stakeholders.
Support forecasting, budgeting, operational analytics, and business planning activities related to after-sales operations.
Build strong partnerships with internal and external stakeholders to understand business needs and drive effective solutions.
What you’ll need
Bachelor’s degree in Business, Operations, Supply Chain, Engineering, Finance, or a related field.
Minimum of 8 years of experience in service operations, warranty management, aftermarket operations, customer support operations, manufacturing operations, operational finance, or related business environments.
Prior people leadership experience preferred
Demonstrated experience implementing scalable business processes, operational governance frameworks, and performance management systems.
Proven project management experience leading complex cross-functional initiatives and driving organizational change.
Strong operational problem-solving skills with the ability to analyze complex business issues and implement practical solutions.
Experience supporting business planning, operational reporting, forecasting, or operational finance activities strongly preferred.
Experience working directly with customers or customer-facing teams and understanding customer service operations.
Demonstrated ability to communicate effectively with executive leadership and influence decision-making across multiple stakeholder groups.
Strong business acumen, analytical capabilities, and cross-functional collaboration skills.
Hybrid schedule (minimum 3 days per week in office) based in Wilmington, MA office
Our Environment
Up to 10% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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The base range for this position in the posted location is $125,000.00 - $171,600.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.