Lean & Service Quality Leader

What we need

The Lean & Service Quality Leader is a regional leadership role focused on driving operational excellence, cost efficiency, and service quality across a growing network of automated distribution sites. This role is central to building and scaling consistent, Lean-driven processes across all sites. The ideal candidate will embed continuous improvement principles into daily operations while building a team of managers—one per GB facility—to maintain high standards, increase throughput, and enhance customer satisfaction through data-informed solutions. 

GreenBox* is pioneering warehousing-as-a-service, offering outsourced warehousing operations, and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.     

*GreenBox is an independently managed joint venture between Symbotic and Softbank.   

What you'll do

• Serve as the enterprise-wide leader for Lean and Continuous Improvement within warehouse operations. 

• Develop and scale standardized processes across all GB sites to reduce costs, improve productivity, and enhance service. 

• Build and lead a regional team of Service Quality/CI Managers to implement and sustain operational excellence. 

• Partner with local site leadership to assess performance, identify inefficiencies, and roll out best practices. 

• Design and implement SOPs covering all key warehouse functions: 

• Receiving, put-away, storage optimization, picking, shipping, returns, and last-mile delivery. 

• Labor standards, safety protocols, and auditing processes. 

• Conduct root cause analysis on operational challenges (e.g., downtime, accuracy issues, process bottlenecks) and execute corrective actions. 

• Collaborate with Engineering and Operations to identify automation opportunities and workflow redesigns for cost reduction and throughput improvement. 

• Lead Kaizen events, Lean workshops, and continuous improvement trainings across the network. 

• Develop and manage internal dashboards and reporting tools to track performance on operational KPIs and service quality metrics. 

• Act as the process owner of the Operational Excellence Framework and drive a culture of continuous improvement across all facilities. 

• Provide input into the design of new facilities to ensure scalability, efficiency, and process repeatability from Day 1. 

What you'll need

• Bachelor’s degree in Engineering, Operations, Supply Chain, or related field. 

• Minimum 7 years of experience in distribution, fulfillment, or manufacturing environments. 

• Deep knowledge of Lean principles and structured problem-solving (e.g., Kaizen, Six Sigma, and etc) 

• Six Sigma Black Belt or equivalent certification strongly preferred. 

• Proven success leading cross-functional continuous improvement efforts at scale. 

• Familiarity with WMS, automation systems, and warehouse performance metrics 

• Must be comfortable in a fast-paced, scaling environment with evolving processes. 

• Strong leadership, communication, and data analysis skills are essential. 

• This is a highly collaborative role that bridges Engineering, Operations, and Customer Service. 

Our Environment

• Remote, travel-based position.   

• Travel is required up to 50% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.  

• The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis.