Buyer (Warranty)

What we need 

Symbotic is seeking a Buyer to manage the end-to-end warranty and returns recovery process for material claims from customer sites. This role owns supplier return PO issuance, claims tracking, and resolution timelines, while driving supplier accountability through warranty term negotiation, repair agreements, and recovery of credits, replacements, or no-cost repairs. The ideal candidate also onboards and manages repair partners to expand capacity and improve turnaround, partners cross-functionally with Service, Quality, Engineering, and Planning to support root cause analysis and prevent recurrence, and brings strong ERP/data skills to maintain accurate planning data and optimize cost and delivery outcomes. 

What we do  

Our global procurement organization partners closely with the business to build category strategies that drive competitive advantage. We own strategic sourcing and supplier agreements end-to-end — from commercial and pricing structures through supplier relationship management — while our sourcing operations ensure disciplined execution at scale. Our scope spans the full lifecycle: procuring robotics, structural, and automation components at the core of our systems, sourcing third-party partners for installation and deployment, and ensuring robust aftersales support once systems are live — all in service of Symbotic's commitment to reimagining the supply chain and transforming the movement of goods through intelligent automation, while bringing unparalleled value to the customer.  Every decision is grounded in a relentless focus on total cost of ownership, balancing speed and rigor to drive the best outcomes for the business. 

 What you’ll do  

• Manage end-to-end repair and recovery for warranty and return claim material from customer sites.

• Issue supplier return POs, track claims/notifications, and ensure timely resolution. 

• Negotiate warranty terms and repair agreements with suppliers to secure favorable conditions. 

• Lead supplier recovery efforts (credits, replacements, no-cost repairs) and hold suppliers accountable to performance standards. 

• Identify and onboard repair partners to increase capacity and reduce turnaround time. 

• Partner with Service, Quality, Engineering, and Planning to resolve issues, support root cause analysis, and prevent recurrence. 

• Streamline warranty and repair workflows; implement tools and best practices to improve turnaround, visibility, and supplier performance. 

• Maintain accurate purchasing data and planning parameters per MPS/MRP best practices. 

• Optimize total cost of ownership and on-time delivery through planning and control of automation-related activities.

What you'll need 

• Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience. 

• Minimum 3 years of procurement experience and/or supplier warranty administration.

• Minimum 3 years of experience with ERP/MRP systems; SAP preferred for PR/PO generation. 

• Experience with relevant commodities (conveyors, lifts, robotics, automation controls, metal, material handling systems) and familiarity with the related supply base. 

• Advanced Excel (Pivot Tables, VLOOKUP/XLOOKUP); experience with data visualization tools (e.g., Power BI, Tableau) preferred.